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About Us: About Relationship Help Online
Posted by: admin on Wednesday, December 17, 2003 - 11:40 AM

About us



About Relationship Help O­nline

Relationship Help o­nline is the o­nline counselling service offered by Relationships Australia NSW.
Online counselling has been developed in order to extend access to our counselling services - especially to people in rural and remote areas, who can't access face-to-face counselling. Online counselling might also suit people with mobility issues, or simply be a preferred choice for those who want anonimity, or feel more comfortable in an o­nline environment.

The Relationship Help O­nline counsellors are staff of Relationships Australia NSW. This means that they have gone through the Relationship Australia selection process, and have the necessary qualifications and experience in relationship counselling. All staff who do o­nline counselling are also trained and supervised specifically in regard to providing counselling o­nline.

Counselling o­n this website is conducted via real-time secure chat. We take every precaution to protect confidentiality and security, however, communication over the Internet always carries a degree of risk.

Before you register for o­nline counselling, it is worth informing yourself of the pros and cons of o­nline counselling by reading About e-counselling , and our FAQs page. Assess for yourself whether o­nline counselling is for you.


About Relationships Australia

Who we are

Relationships Australia is a leading provider of professional services to support relationships. It is a not-for-profit community-based organisation with centres in every state and territory of Australia.

The organisation began in 1948 under the name of Marriage Guidance Council with counselling services provided mainly by volunteers. Since then the organisation has grown to provide a range of professional relationship support services. In 1994 we changed our name to Relationships Australia. In 2003 we celebrated 55 years of service to Australian families.

Our Mission

To build stronger relationships which enhance the lives of individuals, families and communities.

Our Commitment

Relationships Australia believes that relationship enhancement and support need to be seen as an investment in Australia's long term security and stability. It is in the national interest to create an environment in which relationships and families can flourish. Relationships Australia is committed to working collaboratively with others towards these ends.

We are o­ne of Australia's leading providers of relationship support services. When you come to us:


  1. You will receive our help to build better relationships.
  2. You will be treated with respect and understanding by all our staff.
  3. You will be offered an appointment within two weeks.
  4. You will be seen by professionally trained staff, who are specialists in their field.
  5. You will receive our services at an affordable price.
  6. You will have our assurance of confidentiality.
  7. You will have the opportunity to give us feedback about the service you receive, and you can expect our prompt attention.
  8. You will receive services which meet the strictest quality standards.


What We Do

Relationships Australia provides counselling, mediation and education for people who want to improve their lives and their relationships, aw well as those who are rebuilding their lives after a separation, or are dealing with other personal or family problems. This organisation is approved under the Family Relationships Services Program, which is administered by the Commonwealth Department of Family and Community Services.

For more information, visit the Relationship Australia website.
Cocoon Counselling
Introduction About counselling What is Cocoon? Who are we? Ethical statement Contract and fees Contact Links

Counselling Connections Online

Image of long grassesIf you feel you might benefit from some counselling, please take a look at our website.

There are many reasons why online counselling can be positive for you ...

  • Perhaps you are very busy, work long hours, or travel away frequently, and just can't commit yourself to regular face-to-face appointments?

  • You may be housebound for some reason — perhaps with a disability, or care for small children/elderly parents, and have no support system to enable you to spend time away from home.

  • If you are a Deaf person, online counselling saves the need to seek an interpreter, and may also be useful if you or the counsellor does not use sign language.

  • Or, maybe you are simply worried about seeing a counsellor face-to-face? Perhaps put off by the thought of ringing for an appointment, perhaps having to wait longer than you want, and then feeling committed before you have even started?

As you will read in these pages, online counselling can be appropriate in all these and other circumstances. So, if you have reasonable access to a computer and are comfortable with communicating by email, then you might find this method of communicating agreeable and effective.

We are all trained online counsellors and offer an initial discussion of your problem without any obligation. Our experience is that people find it easier than they expected to put down their thoughts in writing - they can then reflect on what they have written, and look back over the visible evidence of their progress and development.

In the end it is YOU who can decide whether this method is useful, and we are here to help however we can; feel free to ask us more about this before you begin.






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